The Customer Loyalty Learning Path is a series of courses aimed at enhancing customer service across all levels of interaction. By taking this course, you will be enhancing your capacity to ensure that all customers inside and outside the organization, including virtual customers, feel valued at every stage of their interaction with the organization. It is designed to help you increase your value and uptake in an environment of limited sales opportunities and increased competition.
Find out more about the modules included in this course here or Contact Us for more information. this course is delivered in partnership with Dave Neely& Associates, experts in sales & customer experience.
NB: Discounts available for students and corporate groups. Additional coaching on assessments can be arranged at a $60 per hour.
Enrollment is now open. The next course will begin in January 2017, with a 7-track learning path.
|Module||Dates and Times|
|Registration||1 November 2016 – 5 January 2017|
|8500-00: Getting Started||12 January 2017|
|8500-01: Foundations of Service Excellence||Self Paced|
|8500-02: Behavioural Styles||Self Paced|
|8500-03: Behavioural Assessment||Self Paced|
|8500-04: Personal Motivators||Self Paced|
|8500-05: Customer Motivation||Self Paced|
|8500-06: Understanding Millennials||Self Paced|
|8500-07: Hidden Influencers||Self Paced|